We are sorry for the incident with your baggage…
We want to apologise for inconvenients that the incidence with your baggage has caused you and we want that you give us a new opportunity.
Although we know nothing can compense inconvenients, we want to give you a discount voucher of 20 euro, because next time you fly with us you pay less. These discounts are not acumulables, and only can be used for new reservations.
Любопытно, но этой авиакомпанией с багажом я не летал НИКОГДА.
